Don’t just panic — gather evidence. Take screenshots, note down what’s happening, and save any relevant data. This will make your case stronger when dealing with support.
- Check Amazon’s Service Health Dashboard
Before assuming it’s just your account, look at the
Amazon Service Health Dashboard. It shows real-time updates on known issues across various services. If the glitch is widespread, Amazon might already be working on a fix. If there’s an Amazon prime glitch or a region-wide problem, Amazon might already be on it.
If the issue isn’t on the dashboard, it’s time to reach out to support. Be detailed but concise. Include your screenshots, time logs, and a clear explanation of what’s wrong.
- Adjust Listings if Needed
If the glitch affects pricing or product availability, consider taking the listing offline temporarily. It’s better to pause sales than risk racking up losses or damaging your metrics.
After you report the issue, don’t go silent. Track progress, follow up as needed, and if things stall, escalate through the support hierarchy.